Terms & Conditions

Thank You for giving New Line Medical the opportunity to serve you. Your business means everything to us. That's why we work so hard to try and make your job a little easier. How do we do that? Two ways.

The Best Customer Service in the Industry
Outstanding service sets us apart from other suppliers. Every time you contact us you'll get quick, polite, professional service. The bottom line is we will do whatever it takes to ensure your satisfaction on every order, no matter what.

A New Selection of Products
It's all here - the newest products from the most trusted names in the industry. Browse our website to view and order the newest products.

Convenient Ordering
Most suppliers have a toll-free order line. New Line Medical has other convenient options to choose from. Our fax number is 866-364-3152 available 24 hours a day, every day of the year. Of course, mailing or faxing us your purchase order is always an option. Our online ordering capabilities make getting what you need easier than ever before, and when ordering online, you will receive additional savings.

Convenient Payment Options
Again, you choose the method that is most convenient for you. We're happy to accept your credit card (Mastercard, Visa, American Express & Discover), check, or 30 day interest free account with approved credit application.

No-Hassle Returns
We know ordering online can be a little scary - but with New Line Medical's no restocking fee policy (excluding special orders), you never have to worry. If you decide a product isn't right for you, there's no extra charge for you to return it (exludes refigerated items). Product must be in resellable condition. No returns after 30 days. A RMA number is required for all returns.

Fast Delivery
Same-day shipping – It's automatic. Simply place your order by 3 p.m. CT and we'll ship it today. Orders placed after 3 p.m. we'll ship by 9 a.m. the next day. No extra fees. No special requirements. Best of all, the products are in our warehouse right now, ready to go...when you want them.